Ciara

Demonstrated experience with CNA Certification.

Demonstrated experience with CPR Certification.

Demonstrated experience with DBT.

Demonstrated experience with Crisis Intervention.

Demonstrated experience with Trauma-informed Care.

Assess clients' medical, emotional, social, and environmental circumstances to develop individualized treatment plans delivered through home, community, and office visits.. Provide motivational, strengths-based, and trauma-informed support to clients recovering from severe mental illness and co-occurring substance use disorders using a harm-reduction approach.. Advocate for clients and connect them with community resources and services to support long-term recovery.

Facilitated curriculum-based therapeutic groups (DBT, ACT) and delivered individualized support to patients in a PHP setting.. Conducted de-escalation, crisis management, and self-harm/suicide safety checks; provided behavior coaching and milieu support.. Partnered with nursing staff to monitor patient weights, vitals, and hydration, and maintained accurate documentation of groups, meals, and daily patient status.

Managed front-office operations for a busy insurance agency, including answering multi-line phones, greeting clients, and scheduling appointments with agents.. Processed new business applications, policy renewals, and endorsements, ensuring accurate data entry and timely submission to underwriting.. Maintained organized client files and records within the agency management system, tracking policy documents, correspondence, and claims paperwork.. Supported agents by drafting client correspondence, preparing quotes, and following up on outstanding documentation to keep policies processing smoothly.. Handled billing inquiries and payment processing while safeguarding the confidentiality of sensitive client and policy information.

Delivered individual and group therapy to clients with co-occurring severe mental illness and intellectual/developmental disabilities.. Applied DBT interventions, crisis management, and milieu therapy techniques while managing a personal caseload.. Completed insurance billing and maintained detailed client progress notes in compliance with agency standards.

Provided twice-daily in-home care to a 96-year-old client, supporting activities of daily living including morning and evening routines.. Managed colostomy and catheter care, meal preparation, and household duties to support the client's health, comfort, and independence.

Managed daily care for two children, including meal preparation, transportation to school and activities, and household responsibilities.. Demonstrated strong time-management and flexibility while balancing multiple concurrent responsibilities.

Led daily activity groups for residents in a 130-bed skilled nursing facility, developing individualized activity care plans for elderly patients, primarily those with Alzheimer's disease and dementia.. Transitioned into a CNA role assisting patients with daily activities, monitoring vital signs, and supporting nursing staff with medical procedures.. Built trusted relationships with patients, families, and treatment teams while maintaining a safe environment in accordance with health regulations.