This is my profileContact via CazVidChristopher
Customer Service & Sales Specialist with 4+ years in Retail & Call Centers
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Competencies
Utilized active listening, empathy, and patience to resolve customer issues and improve satisfaction.
Applied sales skills including upselling and product recommendations in retail and call center environments.
Built expertise in product features and policies to assist customers effectively and drive sales.
Managed high-stress customer interactions, resolving complaints with professionalism, leading to increased customer loyalty.
Proficient in Salesforce for managing customer data, sales tracking, and enhancing service delivery.
Education
Languages
Summary
Experienced in delivering excellent customer support and sales growth within retail and call center settings, with strong product expertise and communication skills.
Key Achievements
- Handled escalated calls effectively, ensuring customer satisfaction and issue resolution.
- Developed extensive product knowledge to provide tailored recommendations, increasing customer engagement.
- Contributed to sales growth through upselling and educating customers on products and policies.
Experience
Customer Service / Sales Representative
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike., Developed strong product knowledge to provide informed recommendations based on individual customer needs., Educated customers about billing, payment processing and support policies and...
Customer Service / Sales Representative
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Enhanced customer satisfaction by promptly addressing concerns and providing...
Seller
Provided excellent customer service by assisting shoppers with product selection, sizing and styling recommendations.