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Virtual Assistant - Administrative & Customer Support
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Competencies
Demonstrated experience with Virtual Assistance & Administrative Support.
Demonstrated experience with Customer Service & Client Communication.
Demonstrated experience with Email Management & Appointment Scheduling.
Demonstrated experience with CRM Updates & Contact Management.
Demonstrated experience with Sales Support, Marketing & Lead Follow-up.
Education
Summary
Virtual Assistant - Administrative & Customer Support open to new opportunities
Experience
Virtual Assistant — Administrative & Customer Support
Provide remote administrative and customer support, helping keep daily tasks, customer requests, and follow-ups organised.. Manage email correspondence, schedule appointments, update CRM records, and maintain accurate digital information.. Support customer enquiries through written communication and follow up on outstanding requests in a timely, professional manner.. Use collaboration and productivity tools to organise tasks, share updates, and support smooth remote workflows.
Managing Director
Oversee day-to-day trading activities, including buying and selling general spare parts and products for tricycles and other vehicles.. Coordinate purchasing, supplier communication, customer enquiries, sales, and order fulfilment.. Maintain business records and monitor routine operating costs and sales activity to support informed decisions.
Operations & Logistics Support
Supported daily transport and logistics operations, coordinating movement of goods and communicating updates to relevant parties.. Assisted with administrative documentation, records, and follow-up related to deliveries and operational activities.. Coordinated with customers, drivers, vendors, and other stakeholders to help resolve routine service and delivery issues.. Applied practical knowledge of clearing and cargo processes around Apapa and Tin Can Island ports when supporting logistics activities.. Helped monitor schedules, track pending tasks, and maintain clear communication to support timely service delivery.
Direct Sales Representative / Account Officer
Supported customer acquisition and direct sales activities by engaging prospective customers and explaining relevant banking products and services.. Assisted customers with account-related enquiries and maintained professional client relationships.. Followed up with prospects and customers to support service delivery and business development objectives.