Dedicated customer support specialist with over five years of experience across gaming, healthcare, insurance, and telecommunications. Skilled in communication, data management, and interpretation, I excel in high-volume, high-pressure environments while maintaining professionalism and accuracy.
Delivered customer service through digital channels, ensuring satisfaction and retention with clear communication.
Provided medical, insurance, and financial interpretation, maintaining professionalism and confidentiality.
Performed data entry and system updates across roles, supporting operational efficiency.
Ensured clear, professional interactions with customers and clients in fast-paced environments.
Supported managers and dealers with customer issues and operational tasks, demonstrating independence.
5ca EPIC GAMES/ Rovio
Provided ongoing customer support via digital channels, Assisted customers with inquiries while ensuring accurate data entry, Maintained detailed records and followed internal processes, Delivered timely and professional responses to improve customer satisfaction
Cyracom
Supported clear communication between clients and service providers, Maintained professionalism, accuracy, and confidentiality, Worked in high-pressure environments requiring focus and empathy, Ensured customer understanding and satisfaction during complex interactions
Genmobile
Supported managers and dealers with customer-related issues, Assisted with customer success initiatives and operational support, Performed data entry and system updates, Worked independently with minimal supervision while learning new tools quickly
Assurant
Handled inbound customer calls for an insurance company, Resolved customer issues efficiently while meeting performance metrics, Worked under pressure in a high-volume call environment, Provided feedback and guidance to new hires
Web Application Design
Bachelor’s Degree in Science and Letters
English as a Second Language