This is my profileContact via CazVid
Christian
Operations Supervisor with 10+ years of experience in telecom and insurance
Video resume
Contact
Competencies
Overseeing daily operations to improve efficiency and ensure compliance in telecommunications and insurance sectors.
Leading customer support and sales teams to enhance service delivery and meet sales targets.
Managing quality control processes to maintain high standards in service delivery and operational accuracy.
Supervising teams across multiple roles, including attendance verification and work hour validation.
Verifying employee work hours and attendance to ensure accurate payroll processing.
Education
Languages
Summary
Dedicated operations professional with a proven track record supervising team performance, ensuring quality standards, and process efficiency across telecom and insurance industries. Skilled in workforce management, customer service, and operational oversight.
Key Achievements
- Supervised operations at Collective Solution, ensuring smooth business processes.
- Led quality management and attendance verification at Itel International, optimizing employee payroll accuracy.
- Managed customer service and sales teams at Alorica, contributing to client satisfaction and revenue growth.
Experience
Operations Supervisor (Locus Telecommunications)
Customer Service / Sales Supervisor (CenturyLink - DirecTV - Dish Network)
Tutor / Student Moderator
Operations Supervisor (Anyonehome - ePremium Insurance)
Managing quality, Attendance verification, Verifying that all work hours are correct and entered into the system in order to process the employee's payment.