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Bilingual Call Center Agent
Contact
Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Effective Communication.
Demonstrated experience with Computer Literacy.
Demonstrated experience with Microsoft Office.
Demonstrated experience with Data Entry.
Education
Languages
Experience
Bilingual Call Center Agent
Assisted customers in English and Spanish, Managed inquiries, handled objections, and documented information accurately, Met performance metrics including AHT, QA, and First Call Resolution
BPO Agent
Performed data entry, verification, and analysis, Managed sensitive data with accuracy and confidentiality, Provided administrative support and client communication as required
Operational & Logistics Experience
Worked in warehousing, assembly, and logistics operations, Organized merchandise, assembled components, and assisted with inventory flow, Performed physically demanding tasks under safety protocols and tight schedules