Christian - Data Analyst with 5 years of expertise in market research and data visualization

Leveraged statistical techniques to interpret complex datasets and extract actionable insights.

Created interactive dashboards and visual reports to communicate findings effectively.

Conducted comprehensive research to identify trends and support strategic planning.

Utilized SQL to query and manipulate large databases for analysis purposes.

Provided bilingual customer service via phone, email and live chat, Managed scheduling and calendar coordination for operations, Prepared and maintained Excel reports and internal data records, Handled customer quotations, follow ups and database organization, Supported remote workflows while maintaining accuracy and efficiency

Supported United States based clients including Frontier Communications, Handled billing inquiries, account management and service troubleshooting, Maintained high customer satisfaction and quality assurance standards, Reviewed service interactions to support customer experience improvements, Consistently met and exceeded performance metrics

Supported United States based clients including Frontier Communications, Handled billing inquiries, account management and service troubleshooting, Maintained high customer satisfaction and quality assurance standards, Reviewed service interactions to support customer experience improvements, Consistently met and exceeded performance metrics