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Logistics Professional with 3+ years in Supply Chain and Customer Service
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Competencies
Experienced in cargo tracking, incident management, and resolving timing issues to ensure smooth operations.
Skilled in assisting clients, handling transactions, and providing tailored service solutions to meet client needs.
Capable of engaging customers, securing profitable bids, and maintaining long-term client relationships.
Proficient in Zendesk, Microsoft Office, GSuite, and eLearning platforms to support operational efficiency.
Education
Languages
Summary
Dedicated logistics coordinator and freight broker with extensive experience in customer engagement, cargo management, and operational efficiency. Adept at securing profitable deals and building lasting client relationships.
Key Achievements
- Secured profitable logistics bids by leveraging load boards at Logistics Masters USA.
- Built strong client relationships, enhancing customer satisfaction and retention.
- Streamlined cargo tracking and incident resolution processes at Lean Solutions Group.
- Provided efficient customer service and claims processing at Asurion Colombia S.A.
Experience
Freight Broker
Engaged customers with logistics solutions, Secured profitable bids via load boards, Efficiently managed tasks while building strong client relationships.
Logistics Coordinator
Tracked cargo and incidents, Resolved timing issues, Gathered industry insights.
Sales and Service
Assisted customers per client standards, Handled transactions, Processed claims with appropriate service solutions.