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Technical Support
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Competencies
Proficient in diagnosing and resolving hardware and software issues across various platforms.
Extensive experience managing customer inquiries and providing technical assistance to ensure satisfaction.
Skilled in diagnosing network problems using tools like Cisco AnyConnect and Active Directory.
Experienced in installing and upgrading diverse software and hardware components efficiently.
Capable of event coverage, portraits, and graphic design using Photoshop and Lightroom.
Education
Languages
Summary
Dedicated IT professional with over 8 years providing technical support, troubleshooting, and customer service across banking, tech, and freelance domains. Skilled in hardware/software support, network diagnostics, and graphic design.
Key Achievements
- Provided software and hardware support at Banco General, managing logistics and warehouse operations.
- Led technical troubleshooting and installations as Helpdesk Senior Associate at NTT DATA, enhancing team diagnostic skills.
- Handled technical issues and customer orders in a fast-paced environment at Philips, improving customer satisfaction.
Experience
Technical Support
Software Support, Hardware Support, Logistics, Warehouse
Helpdesk Senior Associate
Technical Support, Hardware Support, Software Support, Peripherals Support, Installation, Upgrades, Diagnosis, PC Based tools, DuPont Tools and Applications, Network/Server Troubleshooting
Customer Order Specialist
Technical issues, Orders, Customer service
Photography, Graphic Design
Event Coverage, Portraits, Events, Concerts