Professional with experience in quality assurance auditing, customer support, and technical assistance, complemented by a materials engineering background.
Applied ISO 9001 and ISO 19011 standards to monitor and improve manufacturing quality.
Assisted customers via live chat, email, and calls, providing technical support and support ticket management.
Responded to technical requests, translated documents from English to Spanish as needed.
Utilized MySQL, JavaScript, and SQL for manual testing and data validation.
Good Year de Colombia S.A
Following up and continuously improving productive processes with quality indicators under the ISO 9001 standard., Planning and following up of corrective actions and continuous improvement plans within the manufacturing processes., Making follow-up by internal audits through ISO 19011 procedures.
SITEL
Give technical support to sellers of eBay website.
GREEN ENERGY FOR AMERICA, INC.
Respond/reply to live chat support requests. This is accomplished through live chat, emails and phone calls. Note the Opportunity in CRM of interaction., Respond to live tech support phone calls. Note the Opportunity in CRM of interaction., Notify Account Representative/Accounting department of interaction, as needed., Light training to new trial customers (upon shop request) and notify Account Rep if a full training walk-thru is requested by the shop., Create Support Tickets for items that require IT support for correction., Provide support for Sales/IT/Management special projects. As directed by the Technical Manager or any other company Manager., Translate English language Docs to Spanish, as needed. Upon request.
Materials Engineer