Experienced in customer service, service delivery, and relationship management, with strong communication skills in English and Spanish.
Utilized active listening skills to understand customer needs and provide accurate support.
Used CRM systems extensively to track interactions, document case notes, and access account data.
Demonstrated strong communication skills in both Spanish and English to resolve customer issues.
Applied technical skills to support sales, ensure quality, and manage data accurately.
Verdad Informatica CR
Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times., Managed +30 inbound calls daily while maintaining excellent call quality standards and adhering to established procedures., Utilized CRM systems effectively to...
High School Diploma
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Efficiently managed multiple customer interactions and high-stress situations daily.
