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Christiam
Customer Service & Support Specialist with Healthcare & Hospitality Expertise
Video resume
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Competencies
Provided support to healthcare and hospitality clients through effective communication and issue resolution.
Assisted customers with device diagnostics, updates, and digital replacements in technology-related roles.
Managed medical appointment coordination and documentation review within healthcare customer service.
Provided restaurant and buffet service support in cruise line environments, ensuring customer satisfaction.
Participated in quality assurance tasks related to customer service and back office activities.
Education
Languages
Summary
Experienced bilingual agent with a strong background in healthcare, technical support, and hospitality, dedicated to delivering quality service and efficient coordination.
Key Achievements
- Handled inbound and outbound customer calls, resolving inquiries and disputes efficiently.
- Coordinate medical appointments ensuring timely scheduling across clinics and doctors.
- Gained experience in healthcare customer service, technical support, and hospitality roles.
Experience
Bilingual Agent
Health Care customer services, Quality Assurance, back office
Restaurant
greeting the customer, all services related with restaurant services
Bilingual Agent
Technical support such as; updates, Restore devices, diagnostics devices and others, Personal advisor, make appointments, payment methods issues, digital replacement process
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Fill up buffet and mise and place it, Preparing product like cutting vegetables, Setup product for buffet and product rotation