Chris - Operations Manager

Demonstrated experience with SaaS product ownership.

Demonstrated experience with Business Intelligence (BI).

Demonstrated experience with Advanced Excel.

Demonstrated experience with Google Workspace.

Grew branch revenue from $800K to $1.65M per month (+106%) by expanding the book of business, entering new service lines, and treating “we’re full” as a failure state — exhausting job stacking, operator redeployment, emergency coordination, expedited qualifications, and rapid vendor alignment (disposal sites, water sources, contamination support) before ever turning work away.. Increased operator headcount from 16 to 28 and directly supervised up to 24 personnel, taking full operational control of all 9 out-of-state operators during peak demand — dispatching, OQ training, PPE and equipment issuance, fleet maintenance coordination, and routing all labor, expenses, and hours to the correct cost centers.. Generated ~$500K per month in additional company-wide revenue by coordinating out-of-state crews to cover other branches’ capacity, reinforcing the company’s “make-it-happen” market reputation.. Maintained continuous fleet readiness by standardizing operator equipment, sustaining disciplined shop-stock inventory, and developing vendor relationships that cut critical-part lead times and costs by up to 50% for the branch, surrounding branches, and the manufacturing center.

Founded and operate a software company serving transportation, logistics, and field-service businesses; led the design, development, and deployment of three production platforms in daily commercial use, refined continuously against live client operations on the principle that software should serve the business — never cap its growth.. Negotiated two 3-year SaaS contracts totaling $144K in committed contract value; own all financial controls — budgeting, invoicing, cash flow, and partner compensation — along with client expectations, deadlines, and commercial negotiations.. Enabled a first-time owner to launch a vehicle-recovery business in an industry entirely new to them: designed and delivered their complete operating platform — document management, high-speed lot scanning, automated billing packets, and digital presence — and remain their hands-on technology partner as the business grows.. Led development of an enterprise-grade dispatch and scheduling platform featuring drag-and-drop job management, mapping and routing integrations, automated operator-assignment optimization, compliance (OQ) tracking, and real-time analytics.. Built a load-management platform for the truck driveaway industry from cradle-to-grave operating experience, giving management real-time insight into every load — flights, undecking, pickups, and drop-offs — in a field where near-perfect planning determines profit margin.. Enabled a national truck-transport operation to manage 1,700+ trucks across 160+ locations, coordinating 40+ drivers through automated scheduling, real-time data, and API integrations with specialized third-party platforms.

Managed Battalion’s maintenance program utilizing 39 different MOSs to service and repair over 3000 pieces of equipment.. Provided critical advisement to the Battalion Commander, Executive Officer, and Company Commanders on budgetary, logistics, and maintenance matters – providing data driven decisions based off mission capable equipment.. Supported Hurricane Helene recovery operations working directly for the J5: designed structured intake forms and Excel data models, then co-developed a system that converted field submissions into prioritized action items for operations to task across the organizations supporting the recovery — turning scattered reporting into a single operational picture.

Spearheaded GPS retrofitting of company assets to minimize shrinkage — projected to save $2M over the 3-year life of the program.. Innovated internal processes leading to a new recovery software and bidding interface; the bidding interface saved the company an average of $38,000 weekly.. United departments to design interactive BI dashboards (Sisense, Power BI), improving decision-making at every level of the business, and engineered advanced formulas to automate complex reporting.

Boosted revenue per truck by 8.12% and improved service levels from 81.1% to 88.5% across a 30-truck fleet through strategic route planning and communication.. Managed high-priority accounts with strict time constraints, coordinating complex relay operations.

Advised a diverse clientele on managing assets, investments, and mitigating liabilities; analyzed credit and tax documents to determine lending criteria and minimize business risk.. Recruited high-value business clients, driving growth with tailored financial solutions aligned to their objectives.