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Charly
Call Center Professional with 13 years of customer service experience
Video resume
Remote agent
13 years of experience in different call centers, contact centers. Humble and coachable ready to be part of an awesome company.
Contact
Cuernavaca, Morelos, Mexico
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Handled customer inquiries and issues in call centers for various major clients, ensuring high satisfaction.
Sales and Cross-SellingIntermediate
Engaged customers to promote products and services, increasing sales opportunities and revenue.
Tech SupportIntermediate
Provided technical assistance and troubleshooting in contact center settings to resolve customer issues.
Communication SkillsAdvanced
Utilized strong verbal skills to manage customer interactions effectively across various platforms.
AdaptabilityAdvanced
Adapted quickly to different roles and company environments, learning new processes and tools efficiently.
Summary
Experienced call center agent with over 13 years in customer support, sales, and technical assistance across major companies.
Key Achievements
- Gained extensive experience in collections, sales, cross-sells, and tech support across multiple contact centers including AT&T, Verizon, American Express, and BBBA.
- Demonstrated adaptability and quick learning across diverse roles and industries within call center environments.
- Developed strong communication skills and a humble, coachable attitude, contributing to team success and customer satisfaction.
Skills
Customer ServiceSales and Cross-SellingTech SupportCommunication SkillsAdaptability
Published on CazVid - Jul 3, 2025