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Charles
Customer Service Representative
Contact
Competencies
Demonstrated experience with PowerDispatch.
Demonstrated experience with Uleadz.
Demonstrated experience with Call Tracking Metrics (CTM).
Demonstrated experience with Nextiva.
Demonstrated experience with CallTrackingMetrics (CTM).
Summary
Customer Service Representative open to new opportunities
Experience
Dispatcher
Dispatched appointments to available technicians across multiple U.S. service areas.. Handled outbound calls, appointment confirmations, and customer follow-ups.. Monitored scheduled and active jobs through completion, followed up with technicians for status updates, and updated job records accordingly.
Answering Service
Handled inbound calls and gathered customer and service information across multiple locksmith service brands in Texas.. Created service tickets and forwarded job details to the central dispatch team.
Answering Service & Dispatcher
Handled inbound and outbound calls and technician dispatch.. Managed service jobs and calls using Uleadz.. Updated job information and statuses throughout the service process.