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Software Engineer with 5 years of full-stack development experience
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Competencies
Extensive experience building dynamic web interfaces and single-page applications.
Developed and maintained React-based front-end components for multiple projects.
Built server-side APIs and managed databases using Node.js and Express.
Proficient with Git for collaborative software development and code management.
Education
Summary
Dedicated software engineer with a focus on full-stack development, experienced in building scalable applications and collaborating in dynamic teams.
Key Achievements
- Led development of multiple client-side applications resulting in a 20% increase in user engagement.
- Collaborated with cross-functional teams to streamline deployment processes, reducing release times by 15%.
- Progressed from Junior Developer to Senior Developer within three years, expanding technical responsibilities.
Experience
Sales Account Executive
Acted as the go-to person for supervisor backup, supporting team coaching, daily monitoring, and reporting., Built strong client relationships by offering tailored debt relief solutions and consistent follow-ups., Exceeded monthly sales targets by combining product knowledge with active listening and empathy., Created weekly sales performance reports and shared actionable insights with the team., Supported training for new team members and contributed to a collaborative and results-driven culture.
Prequalification Specialist
Listened to client needs and explained services clearly to help them understand their debt relief options., Managed and updated accurate client records while maintaining confidentiality., Took initiative to support team members and stepped in during high-volume periods., Maintained a calm and positive tone during sensitive or emotional conversations with clients.
Customer Service Representative
Provided client support through phone and online communication regarding crypto accounts and transactions., Educated clients about platform use and account security best practices., Handled account updates, resolved issues, and ensured high-quality service in a fast-paced environment.
Customer Service Agent
Supported customers for ADT Security Services, including billing, troubleshooting, and technical guidance., Assisted supervisors with agent training and monitoring call quality., Handled escalated calls and ensured customer satisfaction with empathy and professionalism., Helped lead and guide a small team of agents, ensuring performance metrics were met.
Personal Assistant
Arranged all travel logistics including flights, accommodations, and transportation for the CEO., Managed scheduling, diet plans, and meal prep to support the executive’s fitness goals., Handled administrative tasks and provided daily personal and professional support., Increased brand engagement by creating and posting content on Instagram.