Chantel

Demonstrated experience with EMR Software.

Demonstrated experience with Typing.

Demonstrated experience with Customer Service.

Demonstrated experience with Phone/Email/In Person Etiquette.

Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.. Addressed and remedied all patient or team issues.. Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.. Developed innovative marketing strategies to attract new patients while maintaining strong relationships with existing patients.. Reduced no-show rates by introducing reliable appointment reminder system.. Coordinated patient scheduling, check-in, check-out and payments for billing.. Directed patients to exam rooms, fielded questions, and prepared for physician examinations.. Registered patients and completed associated paperwork for accurate records.. Prepared patient charts by gathering and organizing medical records ahead of appointments.. Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.. Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.. Restocked each medical room with adequate supply of medications and supplies in preparation for patients.. Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.. Greeted patients and visitors in a professional and friendly manner.. Scheduled patient appointments, answered incoming calls, assisted with inquiries and appointment reminders.. Collected payments from patients for services rendered.. Managed medical records using an electronic health record system.

Prepared patient charts prior to each appointment.. Assisted physicians during examinations by providing instruments and supplies as needed.. Chaperoned sensitive appointments.. Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.. Processed referrals for specialist visits or diagnostic tests.. Checked vital signs such as temperature, pulse rate, respiration rate, blood pressure, height and weight.. Communicated effectively with other healthcare staff members regarding patient care plans.. Maintained confidentiality of records relating to clients' treatment.. Maintained smooth flow of examinations to keep appointments on schedule.. Transmitted medical records and other correspondence by mail, e-mail, or fax.. Prepared reports, invoices, letters, or medical records.. Prepare liquid nitrogen, injections and procedure trays for the physicians.. Scheduled meetings/lunches between reps and clinic members.. Retrieved mail and packages and delivered them accordingly.. Scheduled and coordinated surgical dates for physicians.. Provide prompt, polite and professional in-person and telephone customer service.. Very proficient in EMR: Med Access and CHR.. Regular medical reception duties: answering telephones, scheduling appointments, maintain patient records, minor billing, efaxing, importing data to patient charts and collecting payments.. Prepare and process patient referrals and transfer requests.. Receive and route laboratory results to correct clinical staff members.. Maintain medical/surgical supplies, and equipment.. Clinical support - escorting to examination/treatment room and ensuring appropriate instruments, procedure trays, or other supplies are set up, routine measurements - weight, BMI calculations, eye exams, urinalysis.. Fostered friendly, warm, and exceptional customer experience.. Sterilized equipment for patient treatments.. Recommended retail products for at-home use.. Developed customized facial treatments for individual clients to address specific skin care needs.. Analyzed skin condition and made appropriate product recommendations.. Stocked treatment rooms with proper supplies.. Created repeat business by developing long-term relationships with regular customers.. Educated guests on current promotions, events and services within store or salon.

Assisted customers in selecting footwear, providing personalized recommendations to enhance shopping experience.. Maintained organized display of merchandise, ensuring visual appeal and accessibility for shoppers.. Processed sales transactions accurately using point-of-sale systems, contributing to efficient checkout flow.. Collaborated with team members to manage inventory levels, supporting stock replenishment efforts effectively.. Monitored sales floor for cleanliness and safety compliance, promoting a welcoming environment for customers.. Assisted in executing promotional events and seasonal displays, driving increased foot traffic and sales engagement.. Managed returns, exchanges and refunds in accordance with store policy.. Prepared merchandise for sales floor by pricing or tagging.. Collaborated with team members to achieve monthly sales targets.. Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.