Experienced professional with over 6 years in customer service, data management, technical support, and quality assurance. Adept at handling bilingual client inquiries, evaluating service quality, and managing applications for government and corporate clients.
Entered and verified extensive customer and application data across multiple roles, ensuring accuracy and compliance.
Provided technical and general support to clients, managing inquiries, refunds, and personalized assistance in bilingual environments.
Evaluated agent performance through call reviews, ensuring adherence to call flow and KPIs to improve customer interactions.
Assisted clients with technical issues related to services and accounts, providing solutions and troubleshooting support.
Call Criteria
Organized and analyze data., Inputting invoices infromation such as: Name, Description, Quantity, Total, etc.
Allied Global
Assisted clients with inquiries, issues and concerns by providing technical support, processing refunds and offering personalized responses in English and Spanish.
Allied Global
Processed applications for US citizens that where applying for a free government phone., Review a range of documentation, such as name, DOB, SSN, addresses and entered the information into database, filled the application and Approved/Disapproved it.
Call Criteria
Listened pre-recorded calls, evaluated the agents customer service based on the KPIs, provided feedback and give a score to the calls.
Bachelor of Sciences and Humanities
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