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Cesar
Technical Support Specialist with 20 years in customer service and IT
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Competencies
Delivered hardware, network, and POS system support across multiple industries, resolving technical issues efficiently.
Handled customer inquiries, escalations, and assistance in contact centers for North American clients across sectors.
Resolved network-related problems, including connectivity and hardware issues, for corporate and retail clients.
Set up and maintained printers, remote equipment, and troubleshoot platform/browser issues for diverse organizations.
Managed escalations and provided dedicated support for large accounts in the hospitality, retail, and utility sectors.
Education
Languages
Summary
Cesar is a dedicated professional with over 20 years of experience in providing technical and customer support for North American businesses. Skilled in hardware, networking, and client relations, he excels at resolving complex issues and supporting large accounts. Passionate about delivering...
Key Achievements
- Provided technical support for small/mid-sized businesses, resolving hardware and network issues.
- Supported large accounts including stadiums and major corporations like Allianz and Comcast.
- Promoted to T2 support at Telletech, demonstrating role progression and expertise in complex problem solving.
Experience
Technical Support
Provide technical support to small and midsize businesses, Help merchants with issues related to their POS stations and POS systems, Assist with Payment Terminals and Printers and other hardware, Resolve network related issues, Help with escalations, Provide support to large accounts such as...
CSR
Provided customer service and roadside assistance in the United States and Canada
Tech Support and Dispatch
Provided customer service and tech support for thera-link.com users and providers, Helped with technical issues such as connectivity issues, platform troubleshooting, browser issues, Set up appointments and dispatched technicians for Amazon Stores
Home Advisor (CSR)
Provided customer service and helped homeowners to find contractors for home repairs, new builds, installations, maintenance jobs
Service Desk Specialist for Aramark
Provided IT support to Aramark corporate employees, Helped with software and hardware issues and network problems, Performed back office work
Customer Service Representative
Worked as customer service representative for TW cable LA, Promoted to T2 or floor walker after 6 months, Covered one of the supervisors for the night shift for the last 7 months