Demonstrated experience with Spanish.
Demonstrated experience with English.
Managed overdue customer accounts, negotiating effective payment arrangements., Utilized CRM systems for interaction tracking and follow-ups., Consistently exceeded monthly recovery targets.
Planned and delivered training programs for new hires., Developed training materials and process guides., Implemented interactive methods that improved knowledge retention.
Handled customer inquiries via phone, chat, and email., Logged and monitored cases until resolved to customer satisfaction., Recognized for achieving high customer satisfaction scores.
High School Diploma
Bachelor’s Degree
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