Aspiring customer service professional with strong communication and problem-solving skills, eager to apply technical knowledge and develop in the support industry.
Effective verbal and written communication skills demonstrated through email and call handling.
Basic understanding of customer needs, with an emphasis on patience and empathy.
Proficient in MS Office (Word, PowerPoint, Excel), Smartsheet, and basic Power BI functionalities.
Demonstrated ability to identify issues and find solutions proactively.
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Experience in scheduling appointments and managing communication workflows.
