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Customer Service & Support Specialist with 5+ years in Banking, Hospitality, and Tech
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Competencies
Handled customer inquiries and support across banking, hospitality, and messaging services.
Provided technical and operational support for bookings, fraud checks, and communication channels.
Utilized tools like Hubspot, Zendesk, and Salesforce for customer interactions and data management.
Supported facilities, logistics, and maintenance operations through situational awareness and coordination.
Education
Summary
Experienced in delivering support across banking, travel, and messaging domains with strong tool proficiency.
Key Achievements
- Provided customer support for online banking at Chime, addressing user inquiries efficiently.
- Supported booking and risk assessment processes for Get My Boat, enhancing user experience.
- Managed communications for over 200 clients across diverse industries at Easy Bee Answering Services.
Experience
Live chat Customer Service Agent
Customer service support for online banking.
Facilities maintenance agent support
Customer Service, Risk and Logistic Support
Support owners and renters with bookings providing an outstanding service., Make fraud checks on the confirmed bookings., Help owners plan the best trip for their customers by assigning the perfect boat by number of guests, location, time, and dates.
Support more than 200 companies in the US (Clinics, law firms, facilities maintenance, construction, grooming, etc) by taking messages and redirecting calls to the right person.