Cesar - Customer Service and Sales Professional with diverse experience

Guatemala City, Guatemala, Guatemalaen

Supported team operations as a temporary supervisor and WFM support at NEARSOL.

Handled inbound customer inquiries and outbound sales, contributing to revenue generation at TELUS International.

Published on CazVid

Summary

Multi-role experience in customer service, sales, and team support, with a focus on client satisfaction and operational support.

Key Achievements

Gained diverse experience in customer service, sales, and logistics coordination across multiple roles.

Skills

Customer ServiceIntermediate

Provided customer support through inbound calls and resolved client issues effectively.

SalesIntermediate

Conducted outbound sales campaigns for insurance products, enhancing client reach and engagement.

Team Support & SupervisionBeginner

Assisted in team supervision and workforce management during temporary assignments.

Logistics CoordinationBeginner

Managed logistical tasks and coordination in a support role at Lean Solutions.

Languages

English(B1)

Experience

Collections Agent

NEARSOL

Temporary supervisor., Temporary WFM support.

CSR and Sales agent

TELUS International

CSR and Sales agent for Telus Mobility it was inbound calls., Sales representative for World Connection and it was outbound calls to sell different products like life insurance, car insurance between others., Customer Service Representative (Prometric), Learning Service Specialist for more than 1 Year (Uber)