Cesar - Customer Service & Sales Professional with Diverse Industry Experience

Provided exceptional customer service and technical support in various roles, including technical support for Microsoft customers.

Promoted and sold IT courses, generated leads, and fulfilled appointment setting expectations.

Managed email communications, data entry, and administrative tasks for educational and business clients.

Handled legal documentation and case management for workers' compensation claims at Law at Your Side.

Excelled in a variety of roles requiring multitasking, client engagement, and effective communication.

Successfully managed a caseload of workers' compensation claims for one year., Guided injured clients through a sensitive legal process, ensuring their needs were met while efficiently handling documentation and logistics.

Specialized in generating high-quality leads for contractors and kitchen/bath renovators., Worked as an appointment setter to achieve client goals and ensure tangible outcomes.

Fostered strong customer relationships through exceptional phone interactions., Excelled at multitasking and delivering outstanding customer service with a focus on sales expectations.

Promoted and sold IT courses, empowering individuals to improve their lifestyle and income., Guided and supported students throughout their learning journey, facilitating job placements upon course completion.

Managed email communications, streamlined administrative tasks, and enhanced operational efficiency for a Spanish school., Provided reliable support to educational institutions, ensuring seamless communication and organization.

Excelled in roles spanning Technical Support, Customer Service, and Soft Sales, serving Microsoft customers., Resolved technical issues and engaged in sales conversations, balancing technical expertise with outstanding customer interactions.