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E-commerce Operations Specialist at Laboris
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Competencies
Expert in managing and optimizing digital product catalogs for e-commerce platforms.
Highly skilled in utilizing Microsoft Excel for financial reporting and data analysis.
Proficient in creating visually compelling graphics using Adobe Photoshop and Illustrator.
Experienced in handling customer inquiries and complaints to maintain high service quality.
Ability to identify issues and implement solutions efficiently across various tasks.
Languages
Summary
Dynamic E-commerce Operations Specialist with extensive experience in digital catalog management, financial reporting, and graphic design. Proven track record in enhancing service quality and optimizing processes.
Key Achievements
- Successfully managed and optimized digital product catalogs, enhancing inventory accuracy.
- Executed daily financial tasks with precision, improving reporting efficiency through advanced Excel techniques.
- Streamlined customer service processes, leading to improved client satisfaction ratings.
- Designed impactful marketing materials that increased engagement and brand visibility.
Experience
E-commerce Operations Specialist
Manage and optimize digital product catalogs and inventory using Meta Business Suite.. Execute daily financial tasks, including payment processing and detailed reporting via Microsoft Excel.. Coordinate logistics and shipping processes to ensure timely delivery and customer satisfaction.. Provide high-level customer support, resolving inquiries and managing order follow-ups effectively.
Virtual Assistant & Social Media Management
Managed executive agendas, professional correspondence, and digital documentation.. Handled customer inquiries, complaints, and follow-up processes to maintain service quality.. Leveraged design skills to create visual content for social media, enhancing the brand’s professional image.
Legal Assistant
Drafted, edited, and managed high-stakes legal contracts, digital files, and official communications.. Acted as the primary point of contact between lawyers and international clients, managing appointments and consultations.. Ensured 100% accuracy in document management and administrative filing.
Graphic Designer (Freelance)
Design and adapt complex graphic materials, including catalogs, brochures, and digital banners.. Develop professional presentations and internal documents using Adobe Photoshop, Illustrator, and InDesign.