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Customer Service & Technical Support Specialist with versatile industry experience
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Competencies
Delivered customer support for telecommunications and product accounts, ensuring client satisfaction.
Provided troubleshooting and technical assistance for telecom services and products.
Applied problem-solving skills to resolve customer issues efficiently across different platforms.
Utilized Office Suite tools to prepare documentation, reports, and communication tasks.
Adjusted to different client needs and account requirements, ensuring continuous service quality.
Education
Languages
Summary
Experienced in customer service and technical support for telecom and product accounts, with a focus on problem resolution and client satisfaction. Skilled in adapting to diverse environments and utilizing Office tools to enhance work efficiency.
Key Achievements
- Provided customer service and technical support for telecom accounts including Qlink, Cricket, and Dyson.
- Handled diverse client inquiries, demonstrating adaptability and problem-solving skills across multiple accounts.
- Maintained intermediate proficiency in Office tools, supporting efficient communication and administrative tasks.
Experience
Asesor de servicio al cliente y servicio técnico
Atención al cliente para una cuenta de telefonía del gobierno Qlink
Asesor de servicio al cliente
Asesor de servicio al cliente para cuenta de Dyson