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B2C Customer Support Specialist
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Competencies
Provided end-to-end customer support via calls and email, resolving issues efficiently and maintaining client satisfaction.
Analyzed legal cases, responded to PQRS, and managed case data using Excel and databases within legal frameworks.
Proficient in Salesforce, Google tools, and office automation to streamline support and administrative tasks.
Fluent in English and Spanish, facilitating communication with diverse clients and stakeholders.
Education
Languages
Summary
Dedicated professional with over 5 years in customer support, call center operations, and legal analysis. Skilled in Salesforce, case management, and effective communication in English and Spanish.
Key Achievements
- Handled complex Airbnb issues involving multiple stakeholders, ensuring satisfactory resolution.
- Resolved 18+ tickets per hour in Salesforce, demonstrating efficiency in call center operations.
- Managed guardianship and legal processes, providing accurate case analysis and procedural support.
Experience
B2C Customer Support Specialist
Managed, analyzed, and diagnosed issues involving Airbnb hosts, end users, and potential hosts. Worked until a satisfactory resolution was found., Handled outbound calls for customers, speaking English., Support included both outbound calls and email tickets., Maintain proficiency in the Salesforce...
B2C Call Center Agent
Answer calls from users directed towards the credit department. All inbound calls are from the United States, spoken in English., Manage office automation., Management of the different Google tools and applications., Respond to user situations and issues., Fast handling in Salesforce., Timely...
Legal Analyst
Answer and intervene in the guardianship process while considering fundamental rights, in any of its procedural stages; Judgment, Contempt, and Sanction., Answer PQRS., Manage Excel and databases., Manage searches for user information, characterization of cases, procedural impulses, and provide...