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Customer Service & Administrative Specialist with 4+ years in Financial & Real Estate sectors
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Competencies
Provided client support via phone and face-to-face, ensuring clarity and satisfaction.
Handled legal and financial documentation, reducing errors and ensuring compliance.
Managed customer calls, maintained SLA adherence, and tracked performance metrics.
Supported administrative workflows including request tracking and process follow-up.
Proficient in MS Office, CRM systems, and document management tools for efficient task completion.
Education
Summary
Experienced in client support, process management, and document validation within financial and real estate industries. Skilled in customer service, CRM tools, and compliance standards. Known for reliability, attention to detail, and effective communication.
Key Achievements
- Managed over 100 leasing cases monthly, ensuring accurate documentation and smooth client experience.
- Maintained high customer satisfaction by adhering to quality indicators and response times in call center operations.
- Supported legal and financial documentation validation, contributing to process efficiency and compliance.
Experience
Asesor Call Center ARL SURA
Atención telefónica a afiliados de ARL Sura, gestionando llamadas diarias relacionadas con afiliaciones, accidentes laborales y procesos administrativos., Cumplimiento de indicadores de calidad y tiempos de respuesta, manteniendo altos niveles de satisfacción del cliente y contribuyendo al logro de...
Guia Inmobiliario II
Acompañamiento integral a clientes de Bancolombia en procesos leasing habitacional, gestionando más de 100 casos mensuales y garantizando asesoría clara y oportuna en cada etapa del trámite., Validación y control de documentación financiera y legal, contribuyendo a la disminución de reprocesos y al...