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Call Centre Agent
Contact
Competencies
Developed strong rapport with clients and customers to facilitate negotiations and debt resolution.
Effectively conveyed payment information and negotiated settlement terms with debtors and customers.
Analyzed account statuses and devised strategies to recover debts and support logistics operations.
Supported inbound and outbound logistics activities, ensuring smooth warehouse operations.
Handled debt recovery processes by tracking accounts, contacting debtors, and establishing repayment plans.
Education
Languages
Summary
Motivated professional with hands-on experience in debt management, customer communication, and warehouse logistics. Skilled in relationship building and problem solving to ensure operational success.
Key Achievements
- Managed accounts and devised action plans to recover outstanding debts, maintaining customer relationships.
- Supported day-to-day warehouse operations, focusing on logistics activities for parts depot efficiency.
- Communicated payment details effectively to debtors, assisting in establishing payment plans and resolving debts.
Experience
CALL CENTRE AGENT
Keeping track of assigned accounts to identify outstanding debts., Planning course of action to recover outstanding payments., Locating and contacting debtors to inquire of their payment status., Working closely with customers to communicate how much they owe the company, set a payment deadline and...
JUNIOR WAREHOUSE OPERATOR
Primarily involve supporting the day-to-day operations of the parts depot., Focusing on inbound and outbound logistics activities.