This is my profileContact via CazVidYolanda
Call Centre Agent with Customer Service and Problem Solving Skills
Contact
Katlehong, South Africa
Available on CazVid
Competencies
Customer ServiceIntermediate
Handled customer inquiries and provided support in a call centre environment, demonstrating communication skills.
Problem SolvingIntermediate
Applied problem solving skills to resolve customer issues efficiently under pressure.
Team BuildingBeginner
Participated in team activities to foster collaboration and support team objectives.
ResponsibilityIntermediate
Assumed responsibilities during roles at ITalk financial services and DEE empire, demonstrating reliability.
Education
12
Fumana secondary school
Languages
English
IsiXhosa
IsiZulu
Sesotho
Summary
Dedicated call centre agent with experience in financial services and learnerships, equipped with strong soft skills like problem solving and team building. Adept at working under pressure and committed to professional growth.
Key Achievements
- Gained experience in high-pressure environments while handling customer inquiries at ITalk financial services.
- Participated in learnership program at DEE empire, enhancing industry understanding and professional skills.
- Developed soft skills including team building, problem solving, and responsibility through diverse roles.
Experience
Call centre agent
ITalk financial services
November 2021 - November 2022
Learnership
DEE empire
June 2023 - May 2024
Skills
Customer ServiceProblem SolvingTeam BuildingResponsibility
Published on CazVid - May 17, 2026