Experienced in retail telecom sales and remote technical support, adept at problem-solving, effective communication, and customer satisfaction. Skilled in using CRM tools and managing diverse customer needs across technology sectors.
Delivered effective support and sales assistance in retail and remote settings, ensuring high customer satisfaction.
Resolved technical issues related to Apple products and services, documenting cases and escalating as needed.
Utilized strong verbal and written skills to assist customers and communicate technical information clearly.
Applied critical thinking to troubleshoot technical problems and facilitate resolutions efficiently.
METRO BY T-MOBILE
Assisted customers in English in a retail environment, selling mobile plans and devices., Handled activations, port-ins, and post-sale support.
APPLE
Provided technical support to Apple customers via chat in English., Resolved issues related to iOS, macOS, and Apple services., Documented cases and escalated complex technical issues when needed.
High School Diploma
Full-Time English as a Foreign Language
Mechanical Engineering
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Utilized CRM tools and digital platforms to document cases, support sales processes, and manage customer interactions.
