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Insurance Sales and Customer Service Professional with 10+ years experience
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Competencies
Developed and implemented sales strategies across insurance and telecom industries, improving team performance.
Handled complex customer inquiries, order management, and cross-functional collaboration to ensure satisfaction.
Supervised teams of up to 18 people, mentored new employees, and coordinated multiple projects.
Provided troubleshooting, billing assistance, and remote service installations in telecom customer support roles.
Designed and optimized customer service and sales processes to enhance operational efficiency.
Education
Summary
Experienced in insurance sales, telecom customer support, and team management, with a focus on driving sales growth, mentoring teams, and delivering excellent customer experiences across diverse industries.
Key Achievements
- Achieved a 63% average conversion rate from car insurance to health and business lines at BKPO.
- Mentored new hires, enabling 75% faster sales ramp-up without additional assistance.
- Supervised multiple teams and projects at Asurion, leading to increased sales and improved process efficiency.
Experience
Insurance Sales Agent
Insurance sales agent based in TX state, focus on selling insurance to car, houses, and business, Opening the account with only car insurance, and showing average conversion of 63% leading to open health insurance and business insurance lines., Mentoring new hires due to performance results,...
Sales Rep
Sales representative with focus on communication services such as internet, TV and land lines all over the US., Achieved high amount of sales in the first 2 months of the job., Hability to upsell with security cameras system bundling with internet connection., Problem solving centristic way of...
Supervisor/Team leader
Supervised teams of 14-18 people in regards of efficiency, ownership, attendance, development, and growth of the company., Supervised 7 different projects with daily meetings, multiple demands from the customer, communication with back office and front line to resolve opportunities., Plan developer...
Customer Service Agent
Assisting customer into completing orders, authorize refunds, approving taxes removal according to international EU laws, contacting with fulfilment to resolve problems., Completed customer orders by understanding and listening their needs., Explained step by step into taxes processes, and sharing...
Tech support/ Billing representative
Providing tech assistance to the customers in regards to their internet, cable, and phone service., Advanced troubleshooting with DOCSIS 2.1 and 5.0 modems., Explaining bills and helping customers with installment payments., Installing remote services., Scheduling tech appointments.