Kekeletso - Claims Clerk with 3+ years of experience in customer service and claims processing

Managed claims validation, dispute resolution, and investigation to ensure accuracy and compliance.

Provided telephonic and in-person support to clients and customers, maintaining professional relationships.

Handled clerical support tasks such as generating invoices, reconciling accounts, and preparing reports.

Managed data capturing and record-keeping using Sage Evolution and Acumatica software platforms.

Processed and validated claims using Sage Evolution and Acumatica, ensuring compliance and accuracy., Resolved 70% of long-outstanding claims, reducing backlog and improving turnaround times., Generated invoices, allocated credit notes, and reconciled monthly deductions., Investigated and disputed...

Assisted customers in-store and telephonically with professionalism., Prepared accurate quotations and supported purchasing decisions., Managed stock orders, deliveries, and inventory records., Performed reception duties and client assistance.