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Lina
Customer Service & Back Office Specialist with 5+ years experience
Video resume
Customer Service & Back Office Specialist with 5+ years experience
Experienced in BPO and customer service with a focus on back office operations and track and trace management.
Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Customer ServiceAdvanced
Provided bilingual customer support in call centers, assisting clients with inquiries, sales, and issue resolution.
Back Office OperationsIntermediate
Handled financial cashposting, tracking shipments, and verifying insurance documents in various roles.
Bilingual CommunicationExpert
Fluent in English and French, facilitating effective communication in global or multilingual customer service settings.
Track and Trace ManagementIntermediate
Managed and tracked product shipments and drivers, ensuring accurate delivery timings and package status updates.
Education
PSYCHOLOGY
Universidad Nacional Abierta y a Distancia
Completed 2023
Languages
SpanishNative
EnglishFluent
FrenchBasic
Summary
Experienced in BPO, customer service, and back office operations with a strong focus on logistics and financial processes. Bilingual in English and French, adept at managing tracking, tracing, and customer inquiries efficiently.
Key Achievements
- Gained extensive experience in BPO customer service, sales, and back office functions across multiple companies.
- Proficient in managing track and trace operations, verifying insurance documentation, and handling financial cash posting.
- Developed bilingual communication skills in English and French, enhancing customer interactions and support efficiency.
Experience
BILINGUAL AGENT CALL CENTER SELLING CARS IN DEALERSHIP
Teleperformance Colombia
September 2018 - September 2019
BILINGUAL FINANCIAL AGENT CALL CENTER
Kollect SAS
2016 - 2017
BILINGUAL AGENT CALL CENTER
Convergys Colombia
2018
BACKOFFICE FINANCIAL CASHPOSTING AGENT SPECIALIST
Outplex
February 2020 - February 2021
LOCAL TOURISM INFORMATION OFFICER
Health Prime Colombia
April 2024 - April 2025
Skills
Customer ServiceBack Office OperationsBilingual CommunicationTrack and Trace Management
Published on CazVid - May 17, 2026