This is my profileContact via CazVidMichelle
Customer Service & Sales Specialist with 6+ years in client support and team leadership
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Competencies
Delivered empathetic, clear communication to clients, resolving concerns and inquiries across various companies and languages.
Supervised and assigned tasks to teams, coordinated activities, and monitored progress to ensure optimal performance.
Fluent in English, Spanish, and French, facilitating effective communication in diverse customer support and sales scenarios.
Quickly identified issues and implemented solutions, proposing improvements to streamline workflows and enhance results.
Engaged in sales activities, supervised sales staff, and contributed to meeting sales targets and building strong client relationships.
Education
Languages
Summary
Experienced customer service agent and sales supervisor with over 6 years of supporting clients, leading teams, and optimizing processes in diverse environments. Proven ability to communicate effectively in multiple languages and manage complex tasks efficiently.
Key Achievements
- Supervised and coordinated customer service and sales teams at Teleperformance, enhancing operational efficiency and team productivity.
- Implemented process improvements during sales supervision, resulting in optimized performance and better achievement of objectives.
- Provided multilingual support (English, Spanish, French), ensuring effective communication with diverse client bases across multiple roles.
Experience
Customer Service Agent
Excellent verbal and written communication skills, allowing me to provide clear and empathetic information to clients about their bills and utilities., Assignment of tasks and responsibilities to the personnel of the area in charge., Ability to solve problems quickly and efficiently, even in...
Bilingual Sales Supervisor
Coordination and supervision of the personnel and tasks in charge., Assignment of tasks and responsibilities to the personnel of the area in charge., Participation in meetings for the definition of objectives and the analysis of results., Proposal of improvements to optimize processes, performance...
Bilingual Sales Agent
Teaching techniques, tactics and supervising their correct execution., Identification of areas for improvement of agents., Monitoring and evaluation of agents' progress.
Bilingual customer support
Responding to customer inquiries and concerns., Agile and effective resolution of problems and complaints., Analysis of solutions to meet customer needs.