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Customer Service Specialist with 7+ years in hospitality and retail
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Competencies
Applied complaint resolution and communication skills to enhance customer satisfaction and manage escalations.
Led teams within hospitality, retail, and recruitment environments, improving team performance and collaboration.
Implemented sourcing techniques and employer branding initiatives to attract passive candidates and improve hiring outcomes.
Directed strategic planning, supply chain, and trade initiatives to meet organizational goals.
Education
Summary
Experienced professional specializing in customer service, team management, and recruitment with a proven ability to resolve complex issues and improve organizational processes.
Key Achievements
- Handled customer complaints and escalations, collaborating with cross-functional teams to find solutions.
- Developed strong relationships with hiring managers and improved employer branding and recruitment strategies.
- Led supply chain and trade show initiatives, ensuring strategic goal alignment and efficient operations.
Experience
Resolution Specialist
Facilitate the research and resolution of complaints from customers and escalate them to the cruise lines, airlines, hotels, etc, Act as liaison between customer and the proper line of business which could be the legal team, the leadership team, etc. and be in charge of communication to customer or travel advisor, Setting up emails with the correct line of business for resolution, Collaborated with cross-functional teams to identify root causes of customer complaints and develop solutions., Contributed to team success by proactively identifying areas for improvement and implementing solutions to enhance overall performance.
Director of Recruitment and Compensation
Developed strong relationships with hiring managers, ensuring clear communication and alignment on job requirements and candidate expectations., Spearheaded employer branding projects, enhancing the organization's reputation as an employer of choice among potential candidates., Introduced innovative sourcing techniques, identifying passive candidates who may not have otherwise been reached through traditional methods., Managed vendor relationships with external agencies, negotiating favorable terms for partnership agreements that benefited the organization's bottom line.
Commercial Director
Provided extensive leadership by effectively communicating strategic goals and plans., Oversaw supply chain management activities, ensuring timely sourcing and delivery of materials while minimizing costs., Managed trade show initiatives to optimize visibility and investment returns.