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Catalina

Customer Service Professional with Strong Communication Skills

Video resume

Assistant ,Customer service
Customer Service Representative with strong communication skills in English and Spanish. Experienced in assisting clients, resolving inquiries efficiently, and providing high-quality service through phone, chat, and email. Organized, patient, and...

Contact

Medellín, Antioquia, Colombia
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Competencies

Customer EngagementAdvanced

Engaged with customers to understand their needs, enhance their experience, and promote products.

CommunicationAdvanced

Proficient in English and Spanish, ensuring clear and effective information exchange with clients.

Marketing StrategyIntermediate

Developed and implemented marketing campaigns aligned with company goals at L'avive professional.

Team ManagementIntermediate

Led marketing teams, fostering a collaborative environment to achieve objectives.

Education

Professional Technician in Oral Health
SENA
Completed 2011
Bachelor in administrative health
HIGH SCHOOL CEFA
Completed 2024

Languages

Spanishnative
EnglishB2

Summary

Dedicated professional with strong communication skills in English and Spanish, experienced in customer engagement, marketing strategies, and team management. Adept at providing high-quality service and fostering collaborative work environments.

Key Achievements

  • Developed and executed marketing strategies and campaigns at L'avive professional
  • Led and managed a marketing team, fostering collaboration and results-driven environment
  • Provided personalized assistance to customers, understanding needs and recommending products at Calzado Briggit

Experience

STC Consultant

World bank
2022 - 2024

Assistant & coordinator

L'avive professional
2010 - 2012

Develop and execute comprehensive marketing strategies and campaigns that align with the company's goals and objectives., Lead and manage a high-performing marketing team, fostering a collaborative and results-driven work environment., Monitor brand consistency across marketing channels...

Sales and customer engagement

Calzado Briggit

Skilled in providing personalized assistance to customers, understanding their needs, and recommending suitable footwear to enhance sales., Market research to identify emerging trends, customer needs, and competitor strategies.

Skills

Customer EngagementCommunicationMarketing StrategyTeam Management
Published on CazVid - May 17, 2026
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