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Cassia
Customer Service Representative with 7+ years of experience in client support
Video resume
Customer Service Representative Position
•Provide extensive customer care and problem solvingn•Collaborate with other relevant functions to develop strategies that improve the performance and objectives of the role n• Handle customer complaints in a competent manner and follow company's rules and proceduresn• Win over dissatisfied customers and intend to upsell with in the role to increase company revenue and productivityn•Deal robustly with difficult situations and challenges n•Adjust and implement new policies at any given moment
Contact
Cancún, Quintana Roo, México
Open to remote
Available on CazVid
Competencies
Customer SupportExpert
Provided comprehensive customer care, resolving issues and maintaining client satisfaction.
Conflict ResolutionAdvanced
Dealt with difficult situations and customer complaints effectively to turn dissatisfied clients into satisfied ones.
Communication SkillsExpert
Collaborated across functions and communicated policies clearly to improve service delivery.
Sales and UpsellingIntermediate
Utilized upselling techniques to increase revenue while maintaining customer satisfaction.
Summary
Experienced customer service representative with over 7 years dedicated to client satisfaction and problem solving, located in Cancún, Mexico.
Key Achievements
- Gained over 7 years of customer service experience providing extensive client care and problem solving.
- Collaborated with internal teams to develop strategies improving role performance and objectives.
- Handled customer complaints efficiently, adhering to company policies and procedures.
Skills
Customer SupportConflict ResolutionCommunication SkillsSales and Upselling
Published on CazVid - Jul 3, 2025