This is my profileContact via CazVidCaroljean
Bilingual Tour Guide and Customer Service Professional with diverse experience
Contact
Managua, Managua Department, Nicaragua
Available on CazVid
Competencies
Customer ServiceAdvanced
Expertise in engaging clients, resolving issues, and ensuring positive experiences in call centers and tours.
Communication SkillsAdvanced
Effective communicator fluent in multiple languages, facilitating clear and impactful interactions.
AdaptabilityIntermediate
Capable of quickly adjusting to new roles and industries, demonstrating flexibility and learning agility.
Cultural AwarenessAdvanced
Deep understanding of diverse cultures, enhancing interactions and service delivery in multicultural environments.
Education
tecnic
Completed 2015
high school
Completed 2010
Languages
Spanish
English
criollo English
Summary
Experienced in hospitality, customer support, and technology sectors, offering excellent communication, adaptability, and cultural awareness to enhance client satisfaction and operational efficiency.
Key Achievements
- Provided engaging guided tours in multiple languages, enhancing visitor experience and satisfaction.
- Delivered exceptional customer service in call center environments, improving client retention and feedback.
- Adapted quickly to roles in technology and support sectors, demonstrating versatility and fast learning.
- Maintained high professionalism and communication skills across diverse cultural and industry settings.
Experience
bilingual tour guide
Ericktour
call center
VPS
call center
Inspiro
October 2021 - 2022
Accedo technology
2022 - 2023
Webhelp
2023 - 2024
Skills
Customer ServiceCommunication SkillsAdaptabilityCultural Awareness
Published on CazVid - Jun 2, 2026