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Bilingual Customer Support Agent with 3+ years in client services and risk management
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Competencies
Utilized clear and professional communication skills to assist clients and collaborate within teams.
Provided support and content moderation effectively in both Spanish and English, enhancing accessibility.
Managed customer inquiries, contributed to trust and safety protocols, and handled sensitive information ethically.
Participated in the review and validation of client documents, supporting risk mitigation efforts.
Adapted to protocols and collaborated with teams to ensure quality and compliance standards.
Education
Languages
Summary
Dedicated bilingual professional skilled in client service, content moderation, and risk assessment. Committed to delivering precise, ethical, and effective support in multilingual environments.
Key Achievements
- Provided global customer support for a payment processor campaign, handling inquiries via email focused on tax issues in the US.
- Delivered specialized support in Trust and Safety, including content moderation and document review to validate clients and identify business risks.
- Underwent training in security protocols, risk analysis, and quality standards, ensuring precise and ethical handling of sensitive information.
Experience
Agente Bilingüe
Brindé atención al cliente global para una campaña de procesador de pagos, gestionando consultas y solicitudes a través de correos electrónicos con un enfoque en la asistencia en temas de impuestos en Estados Unidos., Proporcioné soporte especializado en temas de 'Trust and...