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Carolina
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Competencies
Demonstrated experience with Opera PMS.
Demonstrated experience with MEWS.
Demonstrated experience with OTA Management.
Demonstrated experience with Budgeting & Cost Control.
Demonstrated experience with Staff Training & Leadership.
Education
Languages
Summary
Professional profile
Experience
SENIOR OPERATIONS MANAGER
Oversaw purchasing on behalf of the General Manager, ensuring budget control, accurate records, and compliance with financial procedures.. Managed, resolved, and followed up on guest complaints for both VIP and regular guests, ensuring high guest satisfaction.. Created and maintained staff schedules, optimizing coverage and labor efficiency.. Supported restaurant and room service operations, including handling reservations and managing incoming/outgoing calls.. Purchased supplies for housekeeping, front desk, and room service, ensuring inventory accuracy and timely replenishment.. Coordinated with Sales and Housekeeping teams to prepare for group arrivals and special requests.. Supervised facility areas and generated maintenance work orders to ensure timely resolution of operational issues.
FRONT DESK SUPERVISOR
Supervised daily front desk operations, ensuring smooth guest experience and consistent service standards.. Coordinated team activities and maintained communication with housekeeping, maintenance, and guest services.. Supported operational processes, guest resolutions, and staff training to improve service quality.
ROOMS OPERATIONS ASSISTANT MANAGER
Supervised purchasing for the General Manager, maintaining accurate budget tracking and invoice coding.. Managed and resolved guest complaints; provided follow-up communication for VIP stays.. Created staff schedules and coordinated shift coverage for front desk, housekeeping, and room service.. Supported restaurant and room service operations, including reservations and guest calls.. Oversaw inventory management and supply purchasing for operational departments.. Conducted VIP room inspections and coordinated corrective actions with housekeeping and maintenance.. Performed weekly property inspections and issued work orders to maintenance teams.
FRONT DESK SUPERVISOR
Prepared staff schedules and supervised weekly training sessions.. Trained new hires on front desk procedures, service standards, and operational systems.. Managed shift cash handling, reconciliations, and end-of-day reporting.
FRONT DESK AGENT (J1 PROGRAM)
Efficient performance of check-ins and check-outs, reducing waiting times.. Providing guests with tourist information.. Responding to inquiries via email and phone.. Immediate reporting of incidents to management.. Communication with Reservations, Housekeeping, and Maintenance for timely service.. Maintaining order and cleanliness of the front desk area.
HOUSEKEEPING COORDINATOR (Internship)
Verification of materials and supplies for staff shift start.. Coordination of required materials between teams.. Communication with Front Desk regarding special requests.. Logging of incoming calls.. Management of lost and found items.. Organization of office and supply closet.
FRONT DESK AGENT (Internship)
PBX.. Check-ins and check-outs.. Restaurant and spa reservations.. Information and recommendations for guests.