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Bebsy
Bilingual Teacher and Customer Support Specialist with 5+ years of experience
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Competencies
Delivered English and French language instruction to a diverse student demographic.
Provided bilingual support via digital platforms and phone, ensuring customer satisfaction.
Assisted in academic research and literature review related to TESOL and applied linguistics.
Created and adapted educational materials for varied language learning levels.
Developed strong intercultural competence through experience supporting diverse clients.
Education
Languages
Summary
Multilingual expert with a Bachelor's in Foreign Languages, combining teaching, research, and bilingual customer support in multicultural environments.
Key Achievements
- Taught English and French across various levels, designing tailored lesson plans
- Assisted in academic research and literature review on TESOL and linguistics topics
- Provided bilingual customer support and managed contractual interactions for US-based clients
Experience
English and French Teacher
Teaching English and French to students of different levels, Designing lesson plans and learning materials, Assessing student progress and provided academic support
Intern
Attended TESOL classes (Teaching English to Speakers of Other Languages), Assisted in research projects on TESOL, discourse analysis, reading to learn pedagogy and applied linguistics, Reviewed relevant literature on language teaching and learning, and on institutions serving Hispanics, Designed...
Customer Service Representative
Managing transfer solar panel contracts, Delivering bilingual customer support in English and Spanish, Ensure compliance with efficiency and quality standards
Customer Support
Providing support to customers using digital platforms, Providing technical support to amazon devices, Resolving subscription-related inquiries, Meeting performance and customer satisfaction metrics