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Carolina
Bilingual Customer Service & Sales Specialist with 5+ years of diverse experience
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Competencies
Handled customer inquiries, managed confidential information, and provided support before, during, and after travel.
Advised customers on footwear and accessories, assisting in product selection and purchase processes.
Conducted architectural plan drafting and surveying using AutoCAD 2D and 3D, along with rendering in V-Ray and Lumion.
Developed 3D models and visualizations for architecture projects.
Conducted non-therapeutic psychosocial assessments and prepared reports in a social work internship.
Education
Languages
Summary
Experienced in customer service, sales, architectural drafting, and social support, with proven ability to adapt skills across multiple domains.
Key Achievements
- Supported airline customers with inquiries and documentation processes, ensuring smooth travel experiences
- Advised customers on footwear and accessories, enhancing sales and customer satisfaction
- Conducted architectural plan drafting, 3D modeling, and rendering using AutoCAD, SketchUp, V-Ray, and Lumion
Experience
Bilingual Customer Service Representative
Assisted customers with inquiries and managed confidential information., Provided support to airline passengers before, during, and after their flights, including special-case assistance., Registered and documented customer interactions., Offered guidance on travel documentation and requirements...
Sales Advisor
Advised customers in the purchase of men's and women’s footwear., Assisted in the selection of accessories such as handbags and purses.
Architecture Drafting Intern
Conducted architectural plan drafting and surveying in AutoCAD 2D and 3D., Developed 3D models in SketchUp., Rendered models created in SketchUp or AutoCAD using V-Ray and Lumion.
Social Work Intern
Conducted psychosocial support (non-therapeutic), identifying psychosocial situations affecting individuals., Prepared social reports., Collaborated with institutions such as ICBF, Defensoría del Pueblo, and NGOs to ensure comprehensive attention.