Dedicated professional with 5+ years in customer service and logistics operations, specializing in order processing, client retention, and insurance support.
Utilized SAP to manage and process order and logistics information.
Prepared reports and managed correspondence using MS Office tools.
Addressed client inquiries and resolved issues across multiple roles.
Managed order statuses and coordinated shipment details for clients.
Grainger Panama Services
Assisting the clients with placing orders, Checking availability and lead time of when orders will ship, Identifying the manufacturer of the orders
SSG Group
Assisting customers with any situations regarding their insurance
SITEL PANAMA
Assisting customers with any situations regarding their insurance, Retention department - retaining customers
PCCW TELESERVICES
Making sure customers receive their PO orders information, Tracking order information
VI Grade
III Year Certificate
VI Year Certificate
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Worked in retention departments to maintain customer relationships.
