CAROL - Customer Support Specialist

Experiencia demostrada en Active Listening.

Experiencia demostrada en Empathy.

Experiencia demostrada en Time Management.

Experiencia demostrada en Multitasking.

Experiencia demostrada en Attention to Detail.

Customer Service. Phone. Email. Chat. Reports. Customer data. Remote work. Case Management. CRM, Ticket Management. Escalation Management. Data Entry y Customer Experience

Respond to customer inquiries and resolve customer issues in an efficient and friendly manner to ensure customer satisfaction.. Manage orders and follow up on deliveries to ensure customer satisfaction.. Handle complaints and returns providing quick and effective solutions.. Maintain updated customer management system and ensure accuracy and confidentiality of information.. Develop and maintain strong relationships with customers to foster loyalty and trust towards the company.. Conduct post-sales follow-up to ensure total customer satisfaction and loyalty.. Detect up-sell and cross-sell opportunities during customer interaction to increase revenue.. Participate in team meetings to share feedback and improve customer service processes.. Prepare periodic reports on customer satisfaction and propose strategies to optimize service.

Advise customers on financial products and services offered by Grupo Financiero BXMAS.. Maintain the customer management system updated and report incidents related to the service.. Coordinate with other departments to offer comprehensive solutions and improve the customer experience.. Develop and strengthen relationships with customers to build trust and loyalty to the institution.. Respond to inquiries and resolve financial customer issues in an efficient and friendly manner.. Participate in the organization and execution of loyalty events for clients of Grupo Financiero BXMAS.. Support in the coordination of communication campaigns to inform customers about financial news and promotions.. Manage and update the customer database ensuring confidentiality and accuracy of the information.

Respond to customer inquiries and solve customer problems in an efficient and friendly manner.. Manage orders and follow up deliveries ensuring customer satisfaction.. Handle complaints and returns providing quick and effective solutions.. Maintain the customer management system up to date and report incidents.. Coordinate with other departments to ensure comprehensive and timely service.. Train new employees in customer service protocols and company regulations.. Develop and maintain strong customer relationships to foster brand loyalty.. Conduct post-sales follow-up to ensure total customer satisfaction.. Manage customer database ensuring accuracy and confidentiality of information.. Detect up-sell and cross-sell opportunities during customer interaction.. Participate in team meetings to share feedback and improve service processes.. Prepare periodic reports on service performance and suggest continuous improvements.. Collaborate in local events and promotions to increase brand presence in Monterrey.. Optimize internal processes to reduce customer service response times.. Implement loyalty programs specific to the local market, increasing customer retention.