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E-commerce Operations Supervisor at MasxMenos Guachipelín
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Competencies
Skilled in leading and training teams to achieve operational goals and improve performance.
Experienced in handling cash operations, reconciliations, and ensuring financial accuracy.
Proactive in resolving conflicts and complaints, enhancing customer satisfaction.
Efficient in preparing, reviewing, and packing online orders with precision.
Education
Summary
Dedicated professional with experience in retail supervision, cash management, and e-commerce order fulfillment. Proven ability to lead teams, resolve conflicts, and enhance customer experience in dynamic environments.
Key Achievements
- Supervised and trained team members, improving operational efficiency and team performance.
- Ensured accurate processing and packaging of online orders, enhancing customer satisfaction.
- Managed cash control and daily reconciliations, maintaining financial accuracy and security.
- Resolved customer complaints promptly, improving overall service experience.
Experience
Encargada de Área de Cajas / Picker de E-commerce / Cajera
Supervisión de personal, control de apertura y cierre de cajas, arqueos diarios, y resolución de incidencias.. Preparación, revisión y empaque de pedidos online, asegurando precisión y cumplimiento de tiempos de entrega.. Atención al cliente en punto de venta, manejo de diversas formas de pago, asesoramiento sobre promociones y gestión de cierres diarios.