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Customer Service and Sales Manager with diverse financial and hospitality experience
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Competencies
Applied conflict resolution skills to resolve client issues and improve customer satisfaction.
Utilized excellent communication to facilitate effective interactions with clients and team members.
Led teams in customer service roles, delegating tasks and ensuring service standards were met.
Handled managerial responsibilities with seriousness to maintain operational integrity.
Proactively addressed customer needs and team issues to improve overall service delivery.
Education
Languages
Summary
Experienced in customer service, sales, and team leadership across banking, telecommunications, and hospitality sectors. Skilled in conflict resolution, communication, and delegation, committed to delivering excellent service and driving team success.
Key Achievements
- Managed customer service operations at a Mexican bank, enhancing client satisfaction and process efficiency.
- Executed sales strategies as a Credit Card Sales Executive at Chase Bank, contributing to revenue growth.
- Led a team as a Customer Service Manager at AT&T, improving service quality and team performance.