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Carlos

Data Analyst with 5+ years of experience in healthcare analytics

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Guatemala City, Guatemala, Guatemala
Open to remote
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Competencies

Data AnalysisAdvanced

Performs data analysis using statistical tools to derive insights in healthcare settings.

SQLExpert

Extracts, manages, and analyzes large datasets from healthcare databases to support reporting needs.

Data VisualizationAdvanced

Creates dashboards and visual reports to communicate findings to stakeholders effectively.

Project ManagementIntermediate

Coordinates data projects ensuring timely delivery and stakeholder alignment across teams.

Healthcare Data StandardsIntermediate

Applies healthcare data standards to ensure compliance and interoperability of datasets.

Education

Business Administration
University Mariano Gálvez
Completed 2027
Bachelor's
Colegio Liceo de Computación C.S.S.
01/2008

Summary

Experienced Data Analyst specializing in healthcare analytics, with a proven track record of developing dashboards, analyzing large datasets, and supporting data-driven decisions in clinical environments.

Key Achievements

  • Led the development of a dashboard that improved data visualization for clinical metrics, increasing reporting efficiency.
  • Analyzed large healthcare datasets to identify trends, supporting decision-making processes across multiple projects.
  • Collaborated with cross-functional teams to implement data collection improvements and automate reporting workflows.

Experience

Intake Specialist

Hoglund Law Firm
12/2022 - Current

Complete and digitize client admissions paperwork with high accuracy, ensuring financial, personal, and legal information is properly recorded in internal systems., Collect and verify confidential financial, medical, and employment documentation to support eligibility processes., Maintain organized records of client data, including income verification, expense details, and supporting documentation, in compliance with legal and regulatory standards., Respond to client inquiries via phone, email, and in person, clearly explaining application requirements, timelines, and payment-related obligations., Coordinate with attorneys and case managers to ensure required documentation is submitted on time., Produce detailed case notes and administrative reports to support audits and reviews., Provide professional and empathetic support to clients while ensuring accuracy in record-keeping., Manage multiple client cases simultaneously, ensuring timely resolution., Document processes and case outcomes in detailed reports., Support the rollout of new systems, ensuring compliance and accuracy., Provide technical and administrative support to clients, maintaining records and follow-ups., Resolve client account and service issues, coordinating with field teams., Manage tickets to ensure timely handling of billing- and service-related cases., Provide advanced troubleshooting and account support, including billing adjustments., Maintain accurate documentation of client interactions and resolutions., Collect payments and handle billing inquiries., Process account adjustments and maintain accurate financial records., Ensure customer satisfaction by resolving account and payment-related issues., Provide support and training to ensure compliance with company standards.

Tech Support Specialist II

Xerox
12/2021 - 11/2022

Tech Support Specialist II

Telus International
02/2019 - 11/2021

Customer Service & QA Analyst

AT&T (via Conduent Guatemala)
10/2016 - 02/2018

Skills

Data AnalysisSQLData VisualizationProject ManagementHealthcare Data Standards
Published on CazVid - Feb 12, 2026
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