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IT Logistic Specialist at Foundever/Sitel Panama
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Competencies
Expertise in coordinating hardware and software deployment, optimizing logistical workflows, and ensuring timely project completion.
Proficient in resolving hardware and software issues, supporting remote users, and implementing technical solutions.
Experienced in providing technical and account support, ensuring customer satisfaction and issue resolution.
Skilled in VPN setup, Cisco certification, and network security protocols to enhance connectivity.
Education
Languages
Summary
Dedicated IT Logistic Specialist with over 7 years of experience in hardware installation, software implementation, and technical support across diverse industries. Proven ability to streamline logistics, enhance connectivity, and deliver exceptional customer service.
Key Achievements
- Led local hardware installations across multiple projects, ensuring seamless deployment and operational efficiency.
- Implemented software solutions for remote users, enhancing connectivity and productivity.
- Streamlined logistics processes, reducing turnaround time for hardware and software deployment.
- Supported IT infrastructure improvements, contributing to overall system reliability and user satisfaction.
Experience
IT Logistic Specialist
Local hardware installation for all projects in Sitel. Software implementation for Remote Users
Client Support Specialist and Logistic
Order Processing a Logistic for internal Quotes USA based.
Helpdesk Senior Associate
Implementation de VPN. Certification de Cisco.
Customer Service Representative (GCC)
Customer Service and Basic Technical Support.
Customer Service
Customer Service and Basic Technical Support for Comcast Phone and Internet service.
Consultancy: Business Services Associate
Work with financial Industry offering Services to Advisors and Clients.. Performed Administrative Duties and Basic financial functions.
Customer Service Representative
Provide information of account details, technical support and collect debts form customers.
Wagering, Racing & Customer Service
Placing sport wagers and racing wagers over the phone.
Wagering, Racing & Customer Service Supervisor
Assist customers with account details, complaints, summary and placing wagers and racing wagers over the phone.
HR Payroll and Benefits Specialist
Perform Human Resources related duties, Recruitment and Compensations.
Wagering, Racing and Customer Service
Assist customers with account details and placing wagers over the phone.
Collection and Customer Service
Provide information of account details, technical support and collect debts from customers.