Demonstrated experience with Logistics Coordination.
Demonstrated experience with Documentation Management.
Demonstrated experience with Customer Assistance.
Demonstrated experience with Service Delivery Improvement.
Lean Solutions Group
Managed recruitment process with drivers, presenting job opportunities and guiding applications., Verified employment history, references, and candidate documentation., Conducted background checks and compliance qualification (approve/decline)., Streamlined verification process, reducing onboarding time significantly.
Tax Transfer
Oversaw quality control for agents located in U.S. offices, ensuring compliance and performance standards., Acted as trainer and mentor for underperforming agents, implementing coaching strategies that improved individual results., Achieved and exceeded sales targets through tailored approaches and continuous performance monitoring.
Cormagdalena
Coordinated cargo transport operations along the Magdalena River., Managed inventory, route planning, and cargo documentation., Improved cargo tracking methods, increasing punctuality and efficiency.
Corporación Educativa del Litoral
Professional Technician
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Guided students through program selection and enrollment processes., Organized academic events and managed student registrations.
Alcaldía de Soledad
Provided citizen assistance with administrative requests and procedures., Implemented improvements that reduced waiting times and improved service delivery.
